Easy FAQs Pro

Keep answers to all your Frequently Asked Questions all in one place.

Easy FAQs Pro is the upgraded edition of the popular Easy FAQs WordPress plugin. It adds tons of new features to Easy FAQs including over 100 professionally designed themes, collapsible FAQ widgets, an Ask A Question form, and more – along with excellent customer support.

One of the most visited pages on any website is the FAQ page. That’s because when it comes to your brand, your products, or your offering, people will always have questions that go beyond what you think they’ll need to know.

Stay one step ahead of your customers’ curiosity by adding a FAQ page with Easy FAQs Pro. With Easy FAQs Pro, you’ll be able to add, manage, and store FAQs in your WordPress dashboard, and have them automatically displayed in any number of areas, including your sidebar, as a widget, or within any page or post.

Here’s the best part: Easy FAQs Pro allows you to quickly and easily integrate specific questions and answers into your website’s pages, giving you the power to deliver new advice to your customers, answer common billing questions on a subscription page, or upload an image or screenshot along with the FAQ to further enhance your message.

To make installation even easier, all you have to do is add the

Who is Illuminati Karate?

Illuminati Karate, Inc., is the parent company of GoldPlugins.com. You may see the name Illuminati Karate on PayPal.com or in various bits of documentation. Don’t worry! It’s just us.

Do you issue refunds?

Yes. We offer a full 30-day money back guarantee for all of our plugins. If you need help with a refund, please contact support.

How can I contact support?

Please visit our support page to send us an email. We are usually able to respond within one business day.

How Can I Setup Accordion-Style FAQs?

To output a your FAQs in an Accordion Style, add a shortcode like this one to any page:

[faqs category='my-category' style="accordion" theme="future-purple"]

If you prefer the accordion to start with all of the items collapsed, use this shortcode instead:

[faqs category='my-category' style="accordion-collapsed" theme="future-purple"]

Click here to see an example of the Easy FAQs accordion style.

If I cancel my membership, can I still use my plugins?

Yes! Even if you cancel your membership, you’re welcome to keep using the plugins, and you’ll continue to receive updates.

However, we won’t be able to provide support for you unless you have an active membership, and you won’t receive the new plugins that are released after you cancel your membership.

If you have any questions at all, please don’t hesitate to our World Class support team.

Hey! How do I allow my visitors to submit FAQs?

To add a form to your website that allows your customers to submit new questions, just add this shortcode to any page or post:

[submit_faq]

If you’d like to add the form to a sidebar or other widgetized area, simply look for the Easy FAQs – Submit A Question widget.

Great question! With the Pro version of the plugin, you can do this with our front end form that is output with a shortcode! FAQs will show up as pending on the Dashboard, for admin moderation. Click here to purchase the Pro version.

Urk! This FAQs Plugin is too easy to use! Will you make it more complicated?

Never! Easy is in our name! If by complicated you mean new and easy to use features, there are definitely some on the horizon!

Ack! This Testimonials Plugin is too easy to use! Will you make it more complicated?

Never! Easy is in our name! If by complicated you mean new and easy to use features, there are definitely some on the horizon!

Where Do I Download The Plugin?

Click here to download from the WordPress Plugin Directory or click here to view in the WordPress Plugin Directory

Help! I need an App ID/Secret Key!

OK! We have a great page with some helpful information here.

Follow the information on that page to Create A Simple Facebook App – you’ll be guided along the way to get your App ID, Secret Key, and any other info you may need.

Ack! All I see is ‘IK FB: Please check your settings.’ – what do I do?

It’s all good! This just means there is no feed data – this could be due to bad settings, including a bad Page ID, App ID, or Secret Key. Be sure to check your Facebook Page’s Privacy Settings, too! Check the plugin instructions for help (or send us a message if you think it’s an error.)

Sometimes, we also see people that have options set in a way that are blocking their feeds from displaying. For example, if the Show Only Events option is checked, under the Display Options tab, and you have no Events to display in your feed, then you will receive the error message on the Help screen.

So what’s up with this ‘Publicly Accessible Page’ thing?

OK, so here’s the deal:

Your Facebook Feed needs to come from a Publicly Accessible Facebook page. If your page is Private, or if you have an Age Limit set that thus requires the user to login, the plugin won’t be able to display the feed data (it will instead just display the page title, like button, and profile pic – even that can be dependent upon your settings.)

Here’s how to test if your page is Public or Private:

Logout of Facebook and then try to visit the Facebook Page in question. If Facebook wants you to login to be able to view the Feed, then this page is not Publicly Accessible. You just need to update the Page’s relevant settings so that it is.

I’ve set an image width on the options page, but it isn’t working!

No worries! Did you include any non-integer characters? Be sure the width is just something like “250″ (ignore the quotes) – you don’t need to include “px”.

Instead of a Like Button, all I see is “Error”!

That probably means the URL you’ve given the Like Button is invalid. Sometimes this happens in the feed widget, if the URL isn’t a valid Facebook Page.

Other people’s posts are showing up on my wall! How do I stop it?

If you are using the Free version of the plugin, you’ll need to purchase WP Social Pro first. Once installed, look for the option titled “Only Show Page Owner’s Posts”. When that is checked, these posts will be hidden from view.

Hey! I need more control over the styling of my feed, but I don’t know CSS!

Look for the long list of options under the heading “Style Options”. You will be able to use these to control font size and color for all of the different text elements, feed width and height for the in page and sidebar versions each, and more being added all the time!

I see this plugin uses caching. Do I need to do anything for this?

Nope! Thanks to the WordPress Transient API, all you have to do is sit back and relax and we’ll do the rest!

I Want All Of My Posts Visible — Not Contained In A Box!

Try using the “No Style” theme — this will output everything in a list. You can also turn off the Like Button, Feed Title, and Profile Pic to have it look more like a list of posts.

Can I embed the feed in a page?

Yes! You can embed this feed in a page by using the Shortcode to do so.

Urk! How to find my Album’s ID for outputting a photo gallery?

OK, try this: looking at the following url, you want to grab the number that appears directly after “set=a.” and before the next period –
facebook.com/media/set/?set=a.539627829386059.148135.322657451083099&type=3

In this case, the Facebook Album ID is ’539627829386059′.

Heyo! I swear I updated my Feed, but I don’t see anything changing!

No worries! We have a caching timer set to 15 minutes. Make sure you’ve waited for the cache to clear out!

What should I do if I don’t want a call to action button?

Simply leave the call to action text field blank

I Have My Feed Configured And Displaying On My Page, But There Are No Images!

OK! Typically, you just need to check under Display Options and be sure you don’t have the Hide Feed Images option checked. If so, the images are hidden!

How do I link the entire Banner to the Target URL and not just the Call To Action Button?

On the Options screen, check the box next to “Link Entire Banner”.

What is the difference between the free and Pro versions?

For each of our Pro plugins, we maintain a free version as well. While fully functional, these free versions are missing the advanced features of our Pro plugins. Additionally, our free plugins contain advertisements and a mailing list sign-up form, whereas our Pro plugins do not.

Our Pro plugins also receive support, whereas support for our free plugins is limited to the WordPress support forums.

Can you help me install my plugins?

Absolutely! Just contact support and we’ll be happy to help. We’ll need at least a username and password for your WordPress installation, and possibly FTP access.

What are the differences between the Personal, Business, and Agency licenses?

The Agency and Business licenses are valid for more than one website, and include priority support. The Agency and Business licenses are also compatible with WordPress MultiSite. Otherwise, all licenses include all features.

We do our best to answer all support requests quickly, but customers with Agency and Business licenses can expect faster responses.

How do I Make My Personal Page a Facebook Page?

Follow the steps, here: https://www.facebook.com/help/175644189234902/

Our plugin is designed to work with Public Facebook Pages — not Personal Pages.  If you are using a Personal Page with our software, the feed will not load.

Will my plugin keep working with an expired license?

Yes – our plugins are designed to continue functioning even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the plugin will eventually stop working due to other updates within WordPress or related plugins.

Help! I’m Using the Avada Theme and My Testimonials Won’t Cycle!

Never fear, help is here!

This is a know issue – the root of it is that the Avada Theme and us are both using the same Javascript file, Cycle2. Due to how they are using the file, it prevents our plugin from transitioning, out of the box.

To fix this issue, look on our Settings page for an option labeled Use Cycle Fix. Toggling this option should address the issue.

Can I use my own custom templates?

Yes! You can use your own templates for the staff list shortcode, the content of single staff member pages, and the staff search results page.

To do so, navigate to the wp-content/plugins/staff-directory-pro/templates/ folder (note: this will vary a bit depending on your installation). In that folder you’ll find a template file for staff-list.php and single-staff-member-content.php, which correspond to the [staff_list] shortcode and the single staff member pages, respectively.

To create a search staff results page, navigate to your theme’s folder copy index.php or search.php to search-staff-members.php, and make a visible change. Confirm that you see the visible change when searching for staff members. If you are, you’ve setup the template right!

Make a copy of the template you’d like to modify in your theme’s directory, and change it as much or as little as you want. The plugin will automatically detect your template and use it instead.

Please be aware, we do modify the base templates periodically, to add new features or make fixes. You will be responsible for keeping your custom templates up to date, but we will do our best to make it easy for you.

Hey! The Single Staff Member View isn’t quite matching my theme – what do I do?

Our plugin supports creating your own templates, and it includes one by default for the Single Staff Member view. If the Default HTML isn’t right for you, go to the /staff-directory/templates/ folder and copy the file named “single-staff-member.php” to your Theme directory. From there, you can modify this file as needed to get the HTML to work with your specific Theme.

Do you support import / export?

Yes! We can import from nearly any Excel compatible file, including CSV and XLS files. We support over 200 file types!

Here is a screenshot of our importer:

Please note: this feature is only available in the Pro version of Company Directory.

How Do I Display A Map With My Location?

Easy! Just check the Show Map checkbox under your Location’s information or on the Widget panel.

How Do I Hide Fields From Display?

We only display fields that have data – to hide a field, just keep it blank! Also, be sure you are choosing the correcty Display options when creating your shortcode or setting up your widget.

How Do I Obtain an API Key for Google Maps?

First, this only matters if you are using the Store Locator built into the Pro Version! If you aren’t, don’t worry about it! OK – to get an API key, follow Google’s instructions, here:
https://developers.google.com/maps/documentation/javascript/tutorial#api_key

My Random Testimonials Aren’t Random!

Uh oh!

We see this happen for two reasons. The most common reason is users on WP Engine who have random SQL queries disabled (a default WP Engine Setting.) If you are on WP Engine, look for ‘Allow ORDER BY RAND()’ and be sure you have this checked. If it isn’t checked, the same testimonials will always be displayed.

The other common reason this happens is due to aggressive caching. There are myriad caching options out there, and if you have the page with your Random Testimonials cached, then likely you’ll see the same testimonials quite often. They will eventually change, whenever your cache refreshes, but won’t change otherwise. Changing this will be specific to your caching setup.

How can I keep my visitors from viewing my pages until they have completed a Goal?

In many cases, you’ll want to protect one of your pages with a goal. For example, if you want to keep your visitors from sharing the “Thank You” page of your lead capture form with their co-workers.

This is very easy to prevent with Before & After Pro: simply edit the Page or Post you’d like to protect, and scroll down to find the Before & After Meta Box (if you don’t see it, try visiting the Screen Options tab to make sure its being shown).

Here is the meta box:

screenshot-page-protection-meta-box

Select one of your Goals that the user must complete to see this page from the drop-down menu, and be sure to provide and URL where you’d like to direct users who have not completed the goal.

Don’t forget to check the “Enable Page Protection” check box to make the feature active.

More Information:
How To Setup Page Protection

I want my users to be able to submit new testimonials from the front-end. How can I do that?

Easy Testimonials Pro provides a Testimonial Collection form that allows your customers to leave new testimonials for you right on your website! Its a great way to make sure you always have new testimonials coming in.

When your customers leave you a new testimonial on your website using the Testimonial Collection form it will be added to a review queue in your WordPress dashboard for your approval, just like your comments. New Testimonials won’t be displayed on your website until they have been approved, but once they are approved they can be displayed instantly.

To add the Testimonial Collection form to your website, start by editing the post or page where you’d like to place the form. Then choose the Testimonial Form from the Testimonials menu, or simply add the shortcode [submit_testimonial]. The form will be shown right in this place.

I have a question! How can I get help?

We would love to help!

Pro customers should email any and all questions to [email protected], and we’ll be happy to help.

If you haven’t upgraded yet and are still using the free version, you can try the WordPress Support Forum – other users might be able to help you there, and we regularly monitor this forum as well.

When I Activate Easy Testimonials, I start having trouble with my Cycle2 powered JavaScript!

Oh no! Check the box that is labeled “Disable Cycle2 Output”. This will cease including our JavaScript.

I would really like to change the size of the images that are output. How do I do it?

Another good question! With the Pro version of the plugin, you can do this by controlling the Testimonial Image Size drop down menu on the Settings screen. Depending on your website, using bigger images may require CSS changes to be made.

I love everything about this plugin… but, I don’t know how to use it inside my Template Files! What do I do?

Don’t worry!

WordPress has a great function, do_shortcode(), that will allow you to use our shortcodes inside your theme files. For example, to output a Random Testimonial in a Theme file, you would do this:

<php echo do_shortcode('[random_testimonial count="1"'); ?>

Does Easy Testimonials Pro Have Spam Prevention?

Yes! Easy Testimonials Pro supports CAPTCHA images to make sure only humans can submit your form.

We support 2 methods for CAPTCHA images: the Really Simple Captcha WordPress plugin, and Google’s ReCaptcha service. Both are 100% free.

For more information on how to setup either method on your website, see: How To Enable Spam Prevention in Easy Testimonials Pro.

Help! I’m having issues getting the Slider to work on my site!

Try checking the”Use Cycle Fix” option and fully refreshing the page (to make sure any and all caches have cleared) — hopefully everything is working now!

Some of my testimonials are too tall and the text is cut off by the bottom of the slider!

This is caused by the container being too small to accommodate your long text. You can fix it by telling Easy Testimonials to adjust the height of the container to fit each testimonial.

If you’re using a shortcode, simply add the attribute container='1' in your shortcode and the JavaScript will adjust the height to match the content on each transition.

If you’re using the Testimonials Cycle widget, simply check the “Auto Height” option under Slideshow Options.

My customers are submitting testimonials but no images are showing up. What gives?

As a security precaution, our plugin only allows users to upload images of the following file types: PNG, JPG, or GIF. If they attempt to upload a different file type, or choose not to upload an image, then no image will be attached to the Testimonial.

Some servers don’t have write permissions correctly set on the wp-uploads directory – in this situation you would also have issues with customers uploading photos.

What’s Going On?! When I use the [testimonials] shortcode, I’m not seeing anything that looks like your plugin!

Sometimes, your theme or another plugin will be using the same shortcodes as Easy Testimonials, which causes unpredictable output when you use our shortcodes.

To fix this, you can uninstall the other plugin, or use Easy Testimonials’ Advanced Options to change the shortcodes Easy Testimonials will use. Don’t worry, its very easy.

To change the shortcodes Easy Testimonials uses, simply visit the Easy Testimonials Settings » Advanced Options menu in WordPress. On this screen, select the Shortcode Options tab.

On this screen, you can change the shortcodes Easy Testimonials is using to whatever you’d like. We suggest adding easy_ to our shortcodes – for example, you could change the testimonials shortcode to easy_testimonials.

How do I change the Width of my Testimonials?

Easy! Just add the attribute width=500px or width=33% (be sure to use the full value, ie 500px, or 33% – otherwise it won’t work!) If not set, Testimonials will size to their container.

Once my visitors have completed a Goal, will they have to complete my form again?

No – once your visitors have completed a Goal, e.g, by completing your form, they will not have to do so again. They’ll always see the “After” content for your Goal, as long as the cookie lasts in their browser.

This is usually around 30 days, but depends on the person. Users can also clear their cookies manually, which would cause them to see the “Before” content of your Goal again.

How can I display a Goal on my website?

Goals can be placed anywhere on your website, including inside pages, in menus, and in sidebars.

To make it easy for you to insert your Goals into any context, we provide a variety of ways to render a Goal:

  1. Click the Before & After Button on any Page or Post, and choose Add Goal
  2. Paste the [goal] shortcode into any page or post
  3. Add the Goal to any menu using the Appearance > Menus screen
  4. Add the Goal widget to any sidebar or widgetized area
  5. Create a direct link to the Goal
  6. Output the goal in your theme using WordPress’ do_shortcode function

For more detailed instructions on each of these methods, including screenshots, please see this article:
How To Display A Goal On Your Website

If you have a place you’d like to display a Goal that’s not covered on this list, please get in touch and we will be glad to help.

How can I reset my Goals so that I see the Before content again?

If you are logged in to WordPress as an administrator, visit the Before & After > Settings menu, then click on the Reset Goals tab.

On this page you’ll find a blue button on that page that says “Reset Goals to Before State” – click it to reset all of the Goals to their Before state. This will only effect you, not your users.

If you are not logged in to WordPress, simply clear your cookies via your browser’s settings.

Can I use Before & After with my forms plugin?

Yes! Before & After natively supports Contact Form 7 and Gravity Forms, but can be used with any forms plugin (so long as it can use shortcodes to render its forms – a standard feature in most).

For more information, please see the following article:
How To Configure Before & After To Work With Any Forms Plugin.

Will my license automatically renew?

Yes! When you purchase one of our plugins, you purchase a 1 year renewing license to the chosen plugin. You may cancel your license at any time and still receive your full free year of support. You can login to your dashboard at any time to manage your license and subscription, including cancelling your subscription or changing your payment method.

When your license renewal date is approaching, we will send you an email reminder. All licenses are renewed at a 30% discount.

How Do I Hide Comments, Author Bios, or Other Information From My Single Testimonial View?

A common problem when viewing a Single Testimonial via the permalink (ie, yourdomain.com/testimonial/a-client-testimonial/) is that the page is rendered containing additional, unwanted information such as Author Bios, Comments, or Featured Images.

In that situation, the WordPress template hierarchy will be using single.php to render the Testimonial, which likely has the Author’s Biography and/or other information in it.

To remove this information, you need to create a template called single-testimonial.php (you can copy single.php to start with) and then remove the unwanted information from the template. Upload this template to your theme’s directory (or child theme, depending on your setup) and you should be all set!

You could also target the unwanted information and hide it via CSS, using our plugin’s Custom CSS box. This doesn’t require uploading any files, but is a less ideal solution.

If you need further help removing this information from Easy Testimonials Pro, please contact support!

Why Do My Slides Disappear After My First Slide Transitions?

WordPress is a great platform with a lot of Themes and Plugins available to choose from. Often times, themes and plugins will include the same or similar javascript files. Sometimes, these can cause conflicts such as the one that leads to disappearing slides.

When your slide disappears after the first transition, this is usually a sign that a plugin or theme on your website is including the original Cycle library. Easy Testimonials Pro uses an extended version of the updated, Cycle2 library. Unfortunately, when you have both the original Cycle library as well as the new Cycle2 library, you end up with this issue. With both libraries present, the attribute visibility: hidden; will remain set on all slides after the first slide, giving the appearance of your slides disappearing.

To solve this, we recommend removing the Cycle library if at all possible and upgrading it to Cycle2. You can also look for a replacement to the conflicting plugin, if it is a new addition to your site.

If you are following these steps and still have trouble with Easy Testimonials Pro, please contact support!

Help! I have stars showing, and I don’t want them!

If you don’t want to show ratings along with your Testimonials, you may need to update your shortocde! Simply add the parameter show_rating="0" to your shortcode and you’ll be all set.

For more information, read our documentation.

How Do I Hide the Date of My Testimonial?

Hiding the date of your testimonial is simple! If you’re using the widget, just uncheck the box next to the “Show Date” label. In the shortcode, you need to add the attribute show_date=”0″.

For more information on using the shortcodes, read our documentation.

When I Input My API Key and Email, My Plugin Still Says it Isn’t Registered!

Sometimes, when a user tries to register their plugin, they aren’t able to. This can happen for a few different reasons:

  • Your API Key is entered incorrectly: sometimes, a user will remove the prefix from their key. For example, if your key is loc_pro_aae5efbd02 then you need to use the whole key; don’t remove the part that says loc_pro_
  • Your Email Address is entered incorrectly: our registration fields are case-sensitive! Often, a user will enter an e-mail address one way when paying and another way when registering. You need to be sure the e-mail address is an exact match, including uppercase and lowercase characters, otherwise registration will fail.
  • You’ve entered the incorrect e-mail address: sometimes, a user will use a different e-mail address during payment than they use on the site (such as using their own e-mail address when buying a plugin for a client.) For registration to be successful, you have to use the same Email address that you used during purchase.

My visitors are getting an empty (0 byte) file when they download. How can I fix this?

If you have a Goal that links to a protected download, Before & After will hide the real URL of your file. That way if a visitor shares the final URL with a friend, that person will also have to complete your Goal.

In order for this to work, you must ensure that your file is publicly accessible. This means that a user who has not entered any kind of password can access the file. When this is not the case, your visitors will often receive a file that has the correct file name but is empty or invalid. You can resolve this by either removing the password protection from the file, or disabling Before & After’s URL Masking feature.

In order to disable the URL Masking feature, simply visit the Before & After » Settings menu in your WordPress admin area, and then click on the Protected Downloads tab. Uncheck the box for “Mask Real File URL”, and click Save Changes. Your visitors will now be linked directly to the file.

shortcode to the page on your site where you’d like your FAQs page to appear, and Easy FAQs Pro will take care of the rest. Changes made on your dashboard even update automatically on the page!

Provide customers a more user-friendly, accessible experience by answering all their questions quickly and effectively. Not only will this help you improve your conversion rate, but you’ll save your support team some headaches in the long run.
Features:

  • Easily create and manage a FAQs page to better support your customers.
  • Improve conversions and incite consistent purchases.
  • Add, update, or remove FAQs right from your WordPress dashboard.
  • Provide a form for your customers to submit new questions.
  • Add a Search Box to enable fast access to the information your customers want.
  • Organize FAQs into categories.
  • Add individual FAQs to any page.
  • Attach images or screenshots to each FAQ.
  • Display your FAQs in a collapsible “accordion style” widget.
  • Easily import or export your FAQs using CSV files.
  • Works with any well-coded WordPress theme!

See It In Action

Here’s a demo of the Easy FAQs widget, with real questions from customers just like you:

When I Input My API Key and Email, My Plugin Still Says it Isn’t Registered!

Sometimes, when a user tries to register their plugin, they aren’t able to. This can happen for a few different reasons:

  • Your API Key is entered incorrectly: sometimes, a user will remove the prefix from their key. For example, if your key is loc_pro_aae5efbd02 then you need to use the whole key; don’t remove the part that says loc_pro_
  • Your Email Address is entered incorrectly: our registration fields are case-sensitive! Often, a user will enter an e-mail address one way when paying and another way when registering. You need to be sure the e-mail address is an exact match, including uppercase and lowercase characters, otherwise registration will fail.
  • You’ve entered the incorrect e-mail address: sometimes, a user will use a different e-mail address during payment than they use on the site (such as using their own e-mail address when buying a plugin for a client.) For registration to be successful, you have to use the same Email address that you used during purchase.

I have a question! How can I get help?

We would love to help!

Pro customers should email any and all questions to [email protected], and we’ll be happy to help.

If you haven’t upgraded yet and are still using the free version, you can try the WordPress Support Forum – other users might be able to help you there, and we regularly monitor this forum as well.

Urk! This FAQs Plugin is too easy to use! Will you make it more complicated?

Never! Easy is in our name! If by complicated you mean new and easy to use features, there are definitely some on the horizon!

Hey! How do I allow my visitors to submit FAQs?

To add a form to your website that allows your customers to submit new questions, just add this shortcode to any page or post:

[submit_faq]

If you’d like to add the form to a sidebar or other widgetized area, simply look for the Easy FAQs – Submit A Question widget.

Great question! With the Pro version of the plugin, you can do this with our front end form that is output with a shortcode! FAQs will show up as pending on the Dashboard, for admin moderation. Click here to purchase the Pro version.

How Can I Setup Accordion-Style FAQs?

To output a your FAQs in an Accordion Style, add a shortcode like this one to any page:

[faqs category='my-category' style="accordion" theme="future-purple"]

If you prefer the accordion to start with all of the items collapsed, use this shortcode instead:

[faqs category='my-category' style="accordion-collapsed" theme="future-purple"]

Click here to see an example of the Easy FAQs accordion style.

Get Easy FAQs Pro Now

Enable your visitors to find the answers to their questions, fast.

  Personal Business Agency
  $99 $199 $599
Websites Supported Single Site 5 Sites 25 Sites
Unlimited FAQs Yes Yes Yes
Ask A Question Form Yes Yes Yes
Collapsable FAQ List Yes Yes Yes
Custom Typography & Styling Options Yes Yes Yes
100+ Professionally Designed Themes Yes Yes Yes
FAQ Search with Highlighting Yes Yes Yes
Recent Searches Log Yes Yes Yes
Technical Support for a Full Year Yes Yes Yes
Automatic Updates for a Full Year Yes Yes Yes
Supports WordPress Multisite No Yes Yes
Support Response Time Standard Priority Priority
  Buy Now Buy Now Buy Now
We accept: Visa, MasterCard, American Express, Discover, and PayPal

Secure Payments Powered by Stripe

Frequently Asked Questions

Will my license automatically renew?

Yes! When you purchase one of our plugins, you purchase a 1 year renewing license to the chosen plugin. You may cancel your license at any time and still receive your full free year of support. You can login to your dashboard at any time to manage your license and subscription, including cancelling your subscription or changing your payment method.

When your license renewal date is approaching, we will send you an email reminder. All licenses are renewed at a 30% discount.

Will my plugin keep working with an expired license?

Yes – our plugins are designed to continue functioning even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the plugin will eventually stop working due to other updates within WordPress or related plugins.

What are the differences between the Personal, Business, and Agency licenses?

The Agency and Business licenses are valid for more than one website, and include priority support. The Agency and Business licenses are also compatible with WordPress MultiSite. Otherwise, all licenses include all features.

We do our best to answer all support requests quickly, but customers with Agency and Business licenses can expect faster responses.

Can you help me install my plugins?

Absolutely! Just contact support and we’ll be happy to help. We’ll need at least a username and password for your WordPress installation, and possibly FTP access.

How can I contact support?

Please visit our support page to send us an email. We are usually able to respond within one business day.

Do you issue refunds?

Yes. We offer a full 30-day money back guarantee for all of our plugins. If you need help with a refund, please contact support.

I wanted to say that the customer service and support from George was simply amazing; very glad I found this plugin!  

Aaron Hurlburt Gold Plugins March 4, 2015