When I Input My API Key and Email, My Plugin Still Says it Isn’t Registered!
Sometimes, when a user tries to register their plugin, they aren't able to. This can happen for a few different reasons:
- Your API Key is entered incorrectly: sometimes, a user will remove the prefix from their key. For example, if your key is
loc_pro_aae5efbd02then you need to use the whole key; don't remove the part that saysloc_pro_ - Your Email Address is entered incorrectly: our registration fields are case-sensitive! Often, a user will enter an e-mail address one way when paying and another way when registering. You need to be sure the e-mail address is an exact match, including uppercase and lowercase characters, otherwise registration will fail.
- You've entered the incorrect e-mail address: sometimes, a user will use a different e-mail address during payment than they use on the site (such as using their own e-mail address when buying a plugin for a client.) For registration to be successful, you have to use the same Email address that you used during purchase.