FAQ Category: Pre-Sales

Yes. When you purchase one of our plugins you purchase a 1-year renewing license to that plugin that entitles you to customer support and software updates during that time. You may cancel your license at any time and keep using the plugin indefinitely. You will also still receive support and updates for the remainder of the subscription period. However, after your subscription ends the plugin may eventually cease to function due to changes in WordPress.

Yes – our plugins are designed to continue functioning even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the plugin will eventually stop working due to other updates within WordPress or related plugins.

The Agency and Business licenses are valid for more than one website, and include priority support. The Agency and Business licenses are also compatible with WordPress MultiSite. Otherwise, all licenses include all features. We do our best to answer all support requests quickly, but customers with Agency and Business licenses can expect faster responses.

Absolutely! Just contact support and we'll be happy to help. We'll need at least a username and password for your WordPress installation, and possibly FTP access.

Please visit our support page to send us an email. We are usually able to respond within one business day.

Yes. We offer a full 30-day money back guarantee for all of our plugins. If you need help with a refund, please contact support.