FAQ Category: Easy Testimonials

Try checking the"Use Cycle Fix" option and fully refreshing the page (to make sure any and all caches have cleared) -- hopefully everything is working now!

Yes! Easy Testimonials Pro supports CAPTCHA images to make sure only humans can submit your form. We support 2 methods for CAPTCHA images: the Really Simple Captcha WordPress plugin, and Google's ReCaptcha service. Both are 100% free. For more information on how to setup either method on your website, see: How To Enable Spam Prevention in Easy Testimonials Pro.

Simply use the WordPress function do_shortcode with any of our shortcodes to display your Testimonials in your theme. You can create shortcodes using the Shortcode Generator page. For example, to output a Random Testimonial in a Theme file, you would add this code: <php echo do_shortcode('[random_testimonial count="1"]'); ?>

Another good question! With the Pro version of the plugin, you can do this by controlling the Testimonial Image Size drop down menu on the Settings screen. Depending on your website, using bigger images may require CSS changes to be made.

Oh no! Check the box that is labeled "Disable Cycle2 Output". This will cease including our JavaScript.

Easy Testimonials Pro provides a Testimonial Collection form that allows your customers to leave new testimonials for you right on your website! Its a great way to make sure you always have new testimonials coming in. When your customers leave you a new testimonial on your website using the Testimonial Collection form it will be added to a review queue in your WordPress dashboard for your approval, just like your comments. New Testimonials won't be displayed on your website until they have been approved, but once they are approved they can be displayed instantly. To add the Testimonial Collection form to your website, start by editing the post or page where you'd like to place the form. Then choose the Testimonial Form from the Testimonials menu, or simply add the shortcode [submit_testimonial]. The form will be shown right in this place.

Uh oh! We see this happen for two reasons. The most common reason is users on WP Engine who have random SQL queries disabled (a default WP Engine Setting.) If you are on WP Engine, look for ‘Allow ORDER BY RAND()’ and be sure you have this checked. If it isn't checked, the same testimonials will always be displayed. The other common reason this happens is due to aggressive caching. There are myriad caching options out there, and if you have the page with your Random Testimonials cached, then likely you'll see the same testimonials quite often. They will eventually change, whenever your cache refreshes, but won't change otherwise. Changing this will be specific to your caching setup.

Never fear, help is here! This is a know issue - the root of it is that the Avada Theme and us are both using the same Javascript file, Cycle2. Due to how they are using the file, it prevents our plugin from transitioning, out of the box. To fix this issue, look on our Settings page for an option labeled Use Cycle Fix. Toggling this option should address the issue.

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