Easy Testimonials Pro FAQs

After you perform an import using the Import Wizard, you will likely see the message: “Your batch has been queued.” This means that your records have been parsed from your input file (or Active Directory / LDAP connection), and will be imported in the background shortly. Importing your records in the background in this manner keeps your import jobs from being interrupted or timing out.

You can check on the status of your job in the Import History tab. If you feel that your batch is stuck, this most likely means that your website has disabled WP Cron. You can verify this by editing your wp-config.php file and looking for the following line:

define('DISABLE_WP_CRON', true);

To get your import job running, visit the URL https://yoursite.com/wp-cron.php in your browser (replace yoursite.com with your own website’s address). This page will most likely display a blank white screen, but that doesn’t mean its hasn’t worked. Refresh this URL 3-4 times in your browser, and then verify that your import has started by visiting the History tab. If it hasn’t, try refreshing the wp-cron.php URL again in your browser.

You can address this long-term by scheduling a cron job on your system to trigger WordPress’ own WP Cron system. This will ensure that all jobs scheduled with the WP Cron system fire when they should, which will benefit all of your plugins.

Sometimes, when a user tries to register their plugin, they aren’t able to. This can happen for a few different reasons:

• Your API Key is entered incorrectly: sometimes, a user will remove the prefix from their key. For example, if your key is loc_pro_aae5efbd02 then you need to use the whole key; don’t remove the part that says loc_pro_
• Your Email Address is entered incorrectly: our registration fields are case-sensitive! Often, a user will enter an e-mail address one way when paying and another way when registering. You need to be sure the e-mail address is an exact match, including uppercase and lowercase characters, otherwise registration will fail.
• You’ve entered the incorrect e-mail address: sometimes, a user will use a different e-mail address during payment than they use on the site (such as using their own e-mail address when buying a plugin for a client.) For registration to be successful, you have to use the same Email address that you used during purchase.

Hiding the date of your testimonial is simple! If you’re using the widget, just uncheck the box next to the “Show Date” label. In the shortcode, you need to add the attribute show_date=”0″.

For more information on using the shortcodes, read our documentation.

If you don’t want to show ratings along with your Testimonials, you may need to update your shortocde! Simply add the parameter show_rating="0" to your shortcode and you’ll be all set.

For more information, read our documentation.

WordPress is a great platform with a lot of Themes and Plugins available to choose from. Often times, themes and plugins will include the same or similar javascript files. Sometimes, these can cause conflicts such as the one that leads to disappearing slides.

When your slide disappears after the first transition, this is usually a sign that a plugin or theme on your website is including the original Cycle library. Easy Testimonials Pro uses an extended version of the updated, Cycle2 library. Unfortunately, when you have both the original Cycle library as well as the new Cycle2 library, you end up with this issue. With both libraries present, the attribute visibility: hidden; will remain set on all slides after the first slide, giving the appearance of your slides disappearing.

To solve this, we recommend removing the Cycle library if at all possible and upgrading it to Cycle2. You can also look for a replacement to the conflicting plugin, if it is a new addition to your site.

If you are following these steps and still have trouble with Easy Testimonials Pro, please contact support!

A common problem when viewing a Single Testimonial via the permalink (ie, yourdomain.com/testimonial/a-client-testimonial/) is that the page is rendered containing additional, unwanted information such as Author Bios, Comments, or Featured Images.

In that situation, the WordPress template hierarchy will be using single.php to render the Testimonial, which likely has the Author’s Biography and/or other information in it.

To remove this information, you need to create a template called single-testimonial.php (you can copy single.php to start with) and then remove the unwanted information from the template. Upload this template to your theme’s directory (or child theme, depending on your setup) and you should be all set!

You could also target the unwanted information and hide it via CSS, using our plugin’s Custom CSS box. This doesn’t require uploading any files, but is a less ideal solution.

If you need further help removing this information from Easy Testimonials Pro, please contact support!

Easy! If you are using at least WordPress 5 with Gutenberg, simply click on the Testimonials block you wish to edit, and then find the Display Options panel on the right side of your screen. Here you will find the width field, which you can set to a pixel or percentage value (be sure to include the units).

If you are using a shortcode, just add the width attribute. For example, width=”500px” or width=”33%”. Be sure to include the units (px or %), or otherwise it won’t work!

To have your Testimonials size to their container instead, simply leave this value unset.

Sometimes, your theme or another plugin will be using the same shortcodes as Easy Testimonials, which causes unpredictable output when you use our shortcodes.

To fix this, you can uninstall the other plugin, or use Easy Testimonials’ Advanced Options to change the shortcodes Easy Testimonials will use. Don’t worry, its very easy.

To change the shortcodes Easy Testimonials uses, simply visit the Easy Testimonials Settings » Advanced Options menu in WordPress. On this screen, select the Shortcode Options tab.

On this screen, you can change the shortcodes Easy Testimonials is using to whatever you’d like. We suggest adding easy_ to our shortcodes – for example, you could change the testimonials shortcode to easy_testimonials.

As a security precaution, our plugin only allows users to upload images of the following file types: PNG, JPG, or GIF. If they attempt to upload a different file type, or choose not to upload an image, then no image will be attached to the Testimonial.

Some servers don’t have write permissions correctly set on the wp-uploads directory – in this situation you would also have issues with customers uploading photos.

This is caused by the container being too small to accommodate your long text. You can fix it by telling Easy Testimonials to adjust the height of the container to fit each testimonial.

If you’re using a shortcode, simply add the attribute container='1' in your shortcode and the JavaScript will adjust the height to match the content on each transition.

If you’re using the Testimonials Cycle widget, simply check the “Auto Height” option under Slideshow Options.

Try checking the”Use Cycle Fix” option and fully refreshing the page (to make sure any and all caches have cleared) — hopefully everything is working now!

Yes! Easy Testimonials Pro supports CAPTCHA images to make sure only humans can submit your form.

We support 2 methods for CAPTCHA images: the Really Simple Captcha WordPress plugin, and Google’s ReCaptcha service. Both are 100% free.

For more information on how to setup either method on your website, see: How To Enable Spam Prevention in Easy Testimonials Pro.

Simply use the WordPress function do_shortcode with any of our shortcodes to display your Testimonials in your theme. You can create shortcodes using the Shortcode Generator page.

For example, to output a Random Testimonial in a Theme file, you would add this code:

<php echo do_shortcode('[random_testimonial count="1"]'); ?>

Another good question! With the Pro version of the plugin, you can do this by controlling the Testimonial Image Size drop down menu on the Settings screen. Depending on your website, using bigger images may require CSS changes to be made.

Oh no! Check the box that is labeled “Disable Cycle2 Output”. This will cease including our JavaScript.

We would love to help!

Pro customers should email any and all questions to [email protected], and we’ll be happy to help.

If you haven’t upgraded yet and are still using the free version, you can try the WordPress Support Forum – other users might be able to help you there, and we regularly monitor this forum as well.

Easy Testimonials Pro provides a Testimonial Collection form that allows your customers to leave new testimonials for you right on your website! Its a great way to make sure you always have new testimonials coming in.

When your customers leave you a new testimonial on your website using the Testimonial Collection form it will be added to a review queue in your WordPress dashboard for your approval, just like your comments. New Testimonials won’t be displayed on your website until they have been approved, but once they are approved they can be displayed instantly.

To add the Testimonial Collection form to your website, start by editing the post or page where you’d like to place the form. Then choose the Testimonial Form from the Testimonials menu, or simply add the shortcode [submit_testimonial]. The form will be shown right in this place.

Uh oh!

We see this happen for two reasons. The most common reason is users on WP Engine who have random SQL queries disabled (a default WP Engine Setting.) If you are on WP Engine, look for ‘Allow ORDER BY RAND()’ and be sure you have this checked. If it isn’t checked, the same testimonials will always be displayed.

The other common reason this happens is due to aggressive caching. There are myriad caching options out there, and if you have the page with your Random Testimonials cached, then likely you’ll see the same testimonials quite often. They will eventually change, whenever your cache refreshes, but won’t change otherwise. Changing this will be specific to your caching setup.

Never fear, help is here!

This is a know issue – the root of it is that the Avada Theme and us are both using the same Javascript file, Cycle2. Due to how they are using the file, it prevents our plugin from transitioning, out of the box.

To fix this issue, look on our Settings page for an option labeled Use Cycle Fix. Toggling this option should address the issue.

Click here to download from the WordPress Plugin Directory or click here to view in the WordPress Plugin Directory

Never! Easy is in our name! If by complicated you mean new and easy to use features, there are definitely some on the horizon!

Illuminati Karate, Inc., is the parent company of GoldPlugins.com. You may see the name Illuminati Karate on PayPal.com or in various bits of documentation. Don’t worry! It’s just us.