Easy Testimonials Pro FAQs

When I Input My API Key and Email, My Plugin Still Says it Isn’t Registered!

Sometimes, when a user tries to register their plugin, they aren’t able to. This can happen for a few different reasons:

  • Your API Key is entered incorrectly: sometimes, a user will remove the prefix from their key. For example, if your key is loc_pro_aae5efbd02 then you need to use the whole key; don’t remove the part that says loc_pro_
  • Your Email Address is entered incorrectly: our registration fields are case-sensitive! Often, a user will enter an e-mail address one way when paying and another way when registering. You need to be sure the e-mail address is an exact match, including uppercase and lowercase characters, otherwise registration will fail.
  • You’ve entered the incorrect e-mail address: sometimes, a user will use a different e-mail address during payment than they use on the site (such as using their own e-mail address when buying a plugin for a client.) For registration to be successful, you have to use the same Email address that you used during purchase.

How Do I Hide the Date of My Testimonial?

Hiding the date of your testimonial is simple! If you’re using the widget, just uncheck the box next to the “Show Date” label. In the shortcode, you need to add the attribute show_date=”0″.

For more information on using the shortcodes, read our documentation.

Help! I have stars showing, and I don’t want them!

If you don’t want to show ratings along with your Testimonials, you may need to update your shortocde! Simply add the parameter show_rating="0" to your shortcode and you’ll be all set.

For more information, read our documentation.

Why Do My Slides Disappear After My First Slide Transitions?

WordPress is a great platform with a lot of Themes and Plugins available to choose from. Often times, themes and plugins will include the same or similar javascript files. Sometimes, these can cause conflicts such as the one that leads to disappearing slides.

When your slide disappears after the first transition, this is usually a sign that a plugin or theme on your website is including the original Cycle library. Easy Testimonials Pro uses an extended version of the updated, Cycle2 library. Unfortunately, when you have both the original Cycle library as well as the new Cycle2 library, you end up with this issue. With both libraries present, the attribute visibility: hidden; will remain set on all slides after the first slide, giving the appearance of your slides disappearing.

To solve this, we recommend removing the Cycle library if at all possible and upgrading it to Cycle2. You can also look for a replacement to the conflicting plugin, if it is a new addition to your site.

If you are following these steps and still have trouble with Easy Testimonials Pro, please contact support!

How Do I Hide Comments, Author Bios, or Other Information From My Single Testimonial View?

A common problem when viewing a Single Testimonial via the permalink (ie, yourdomain.com/testimonial/a-client-testimonial/) is that the page is rendered containing additional, unwanted information such as Author Bios, Comments, or Featured Images.

In that situation, the WordPress template hierarchy will be using single.php to render the Testimonial, which likely has the Author’s Biography and/or other information in it.

To remove this information, you need to create a template called single-testimonial.php (you can copy single.php to start with) and then remove the unwanted information from the template. Upload this template to your theme’s directory (or child theme, depending on your setup) and you should be all set!

You could also target the unwanted information and hide it via CSS, using our plugin’s Custom CSS box. This doesn’t require uploading any files, but is a less ideal solution.

If you need further help removing this information from Easy Testimonials Pro, please contact support!

How do I change the Width of my Testimonials?

Easy! Just add the attribute width=500px or width=33% (be sure to use the full value, ie 500px, or 33% – otherwise it won’t work!) If not set, Testimonials will size to their container.

What’s Going On?! When I use the [testimonials] shortcode, I’m not seeing anything that looks like your plugin!

Sometimes, your theme or other plugins have shortcodes in the same namespace as ours. In case you suspect this is happening, use the Shortcode Options on the Basic Settings screen to change our shortcodes — typically adding easy_ to our shortcodes will fix the problem!

My customers are submitting testimonials but no images are showing up. What gives?

As a security precaution, our plugin only allows users to upload images of the following file types: PNG, JPG, or GIF. If they attempt to upload a different file type, or choose not to upload an image, then no image will be attached to the Testimonial.

Some servers don’t have write permissions correctly set on the wp-uploads directory – in this situation you would also have issues with customers uploading photos.

Some of my testimonials are too tall and the text is cut off by the bottom of the slider!

This is caused by the container being too small to accommodate your long text. You can fix it by telling Easy Testimonials to adjust the height of the container to fit each testimonial.

If you’re using a shortcode, simply add the attribute container='1' in your shortcode and the JavaScript will adjust the height to match the content on each transition.

If you’re using the Testimonials Cycle widget, simply check the “Auto Height” option under Slideshow Options.

Help! I’m having issues getting the Slider to work on my site!

Try checking the”Use Cycle Fix” option and fully refreshing the page (to make sure any and all caches have cleared) — hopefully everything is working now!

Does Easy Testimonials Pro Have Spam Prevention?

Yes! Easy Testimonials Pro supports CAPTCHA images to make sure only humans can submit your form.

We support 2 methods for CAPTCHA images: the Really Simple Captcha WordPress plugin, and Google’s ReCaptcha service. Both are 100% free.

For more information on how to setup either method on your website, see: How To Enable Spam Prevention in Easy Testimonials Pro.

I love everything about this plugin… but, I don’t know how to use it inside my Template Files! What do I do?

Don’t worry!

WordPress has a great function, do_shortcode(), that will allow you to use our shortcodes inside your theme files. For example, to output a Random Testimonial in a Theme file, you would do this:

<php echo do_shortcode('[random_testimonial count="1"'); ?>

I would really like to change the size of the images that are output. How do I do it?

Another good question! With the Pro version of the plugin, you can do this by controlling the Testimonial Image Size drop down menu on the Settings screen. Depending on your website, using bigger images may require CSS changes to be made.

When I Activate Easy Testimonials, I start having trouble with my Cycle2 powered JavaScript!

Oh no! Check the box that is labeled “Disable Cycle2 Output”. This will cease including our JavaScript.

I want my users to be able to submit new testimonials from the front-end. How can I do that?

Easy Testimonials Pro provides a Testimonial Collection form that allows your customers to leave new testimonials for you right on your website! Its a great way to make sure you always have new testimonials coming in.

When your customers leave you a new testimonial on your website using the Testimonial Collection form it will be added to a review queue in your WordPress dashboard for your approval, just like your comments. New Testimonials won’t be displayed on your website until they have been approved, but once they are approved they can be displayed instantly.

To add the Testimonial Collection form to your website, start by editing the post or page where you’d like to place the form. Then choose the Testimonial Form from the Testimonials menu, or simply add the shortcode [submit_testimonial]. The form will be shown right in this place.

My Random Testimonials Aren’t Random!

Uh oh!

We see this happen for two reasons. The most common reason is users on WP Engine who have random SQL queries disabled (a default WP Engine Setting.) If you are on WP Engine, look for ‘Allow ORDER BY RAND()’ and be sure you have this checked. If it isn’t checked, the same testimonials will always be displayed.

The other common reason this happens is due to aggressive caching. There are myriad caching options out there, and if you have the page with your Random Testimonials cached, then likely you’ll see the same testimonials quite often. They will eventually change, whenever your cache refreshes, but won’t change otherwise. Changing this will be specific to your caching setup.

Help! I’m Using the Avada Theme and My Testimonials Won’t Cycle!

Never fear, help is here!

This is a know issue – the root of it is that the Avada Theme and us are both using the same Javascript file, Cycle2. Due to how they are using the file, it prevents our plugin from transitioning, out of the box.

To fix this issue, look on our Settings page for an option labeled Use Cycle Fix. Toggling this option should address the issue.

Where Do I Download The Plugin?

Click here to download from the WordPress Plugin Directory or click here to view in the WordPress Plugin Directory

Ack! This Testimonials Plugin is too easy to use! Will you make it more complicated?

Never! Easy is in our name! If by complicated you mean new and easy to use features, there are definitely some on the horizon!

Who is Illuminati Karate?

Illuminati Karate, Inc., is the parent company of GoldPlugins.com. You may see the name Illuminati Karate on PayPal.com or in various bits of documentation. Don’t worry! It’s just us.

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